Value and Opportunity: An Executive Guide to Procurement Integrity

By Robert Morison, JEN DUNHAM, Laurent Colombant, Jan 13, 2021

Procurement Integrity (PI) represents a broader problem and bigger opportunity than most businesses recognize. Comprehensive PI programs continuously validate purchasing transactions, using data and analytics to trace patterns, spot anomalies, and reduce fraud, waste, and abuse. The problems uncovered range from occasional opportunistic fraud to ongoing organized fraud, from duplicate invoices and other improper payments to regular kickbacks, from conflicts of interest to ongoing collusion with suppliers. Continuous monitoring of anomalies in procurement and supplier due diligence processes reveal potential problems, including data issues and process breaches, and help focus the efforts of audit and other investigative staff.

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Fusion Centers: Evolving Roles, Expanding Capabilities,  Continuing Challenges

By Juan Colon, John Gillon, Gretchen Stewart, Robert Morison, Aug 24, 2020

Fusion centers have evolved far beyond their original role in counter-terrorism to safeguarding and serving the public on many fronts. They continue to evolve rapidly as they opportunistically and, in the COVID-19 pandemic, necessarily make their operations more virtual. The core challenges are also changing, but they still revolve around the three imperatives of integrating data, deploying technology, and building trust. Three experts – Juan Colon, National Director of Opioids and Illegal Drug Solutions, SAS Institute, John Gillon, Industry Expert, Public Security, SAS Institute, and Gretchen Stewart, Public Sector Data Science Director, Intel Corporation – share their experience and perspectives on how fusion centers succeed in their missions today and tomorrow.

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2020 ANALYTICS PREDICTIONS AND PRIORITIES

By Thomas H. Davenport, Bill Franks, Drew Smith, Robert Morison, Dec 19, 2019

Each year, the International Institute for Analytics ends the year with a look at the latest analytics trends and the most pressing analytics challenges currently facing organizations. Our predictions are based upon our day-to-day work supporting and advising analytics leaders and organizations. We take advantage of the breadth of expertise and cross-industry perspectives we encounter every day from our clients, partners, and members of the IIA expert network. This is our 10th annual look toward the upcoming year, and our annual Predictions and Priority research brief and the associated webinar have become among IIA’s most popular content of the year. This year, we’ve stuck with our approach of augmenting each of our predictions with a specific priority for leaders to focus on as they attempt to address that prediction. As a result, each priority provides specific guidance as to how to best prepare for, and adapt to, its corresponding prediction.

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Delivering Data Science at Southwest Airlines

By Robert Morison, Justin Bundick, Jul 19, 2019

Available to Research & Advisory Network Clients Only

Southwest Airlines recently launched an Enterprise Data Science Center with the objectives of expanding data science capability, deploying it broadly across the company, and creating competitive advantage. Design of the Center relied upon a series of strategic and tactical conversations with IIA Experts on analytics organization structures. Today, Southwest’s Center features disciplined delivery processes performed by data scientists in clearly defined roles who engage with the business in flexible ways. IIA’s Robert Morison collaborated with Southwest’s Justin Bundick, Director of the Enterprise Data Science Center, to capture the story.

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Sanford Health Becomes Data-Driven

By Robert Morison, Jun 26, 2019

Available to Research & Advisory Network Clients Only

Sanford Health is a major health system with over 49,000 employees, 187,000 health plan members, and $6.1B in annual revenue. The organization has been pursuing a growth strategy for the last two decades. Milestones include: merging with a series of regional health providers, incorporating the North Dakota Public Employees Retirement System (NDPRS) members into its health plan, and most recently the 2019 merger with Good Samaritan Society, the largest not-for-profit provider of senior housing and services in the United States.

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Operationalizing Customer Analytics in Financial Services

By Robert Morison, Apr 04, 2019

Available to Research & Advisory Network Clients Only

This paper explores the processes and success factors for operationalizing customer analytics by drawing on the experiences of four varied financial services institutions: a large credit union, a full-service bank with a strong focus on retail customers, and two firms focused on small and growing business customers. We’ll profile each and then look across them for commonalities and lessons learned.

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Leveraging Analytics to Combat Digital Fraud in Financial Organizations

By Robert Morison, Ian Holmes, Apr 02, 2019

Available to Research & Advisory Network Clients and Professional Members

Digitization creates major opportunities for financial services – automating operations, expanding channels, delivering engaging customer experiences. There are corresponding challenges – unprecedented data sources and transaction volumes, channel control in electronic commerce, and preventing fraud when the fraudsters are technologically adept. To discuss the opportunities, challenges, and solutions around financial fraud in the digital age, IIA spoke with Ian Holmes, Senior Manager, Security Intelligence Practice at SAS Institute Inc.

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Measuring Analytics

By Robert Morison, Mar 20, 2019

Available to Research & Advisory Network Clients Only

In November 2017, IIA published the multipart research brief “Improving Analytics Measurement.” Our objective was to take the pulse of analytics measurement practice, including finding patterns of metrics usage and identifying innovative and useful metrics. Consult the brief for a range of analysis and recommended actions on improving analytics measurement. For that research, 19 organizations participated in a predominantly qualitative survey of how they measure ¬the work of analytics in their enterprises (we did not ask respondents to exhaustively list metrics in use). But based on that research, we were able to develop and conduct a broader survey of 52 specific metrics in use. This companion research brief shares and provides commentary on the results.

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2019 Analytics Predictions and Priorities

By Bill Franks, Thomas H. Davenport, Robert Morison, Dec 10, 2018

Available to Research & Advisory Network Clients and Professional Members

This is our 9th annual look forward into the upcoming year, and the annual Predictions and Priority research brief and the associated webinar have become among IIA’s most popular content of the year. As in the past few years, we have augmented our predictions by also providing some specific priorities for leaders to focus on as they attempt to address each prediction. Therefore, each priority provides specific guidance as to how to best prepare for, and adapt to, its corresponding prediction.

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Consultative Analytics at VSP Global

By Robert Morison, Dec 06, 2018

Available to Research & Advisory Network Clients Only

VSP established a central analytics group three years ago with the mission of empowering and enabling data management and analytics across the enterprise. That didn’t mean performing analytics for the entire organization, but rather shaping how analytics are performed by managing data more centrally, migrating to consistent technology platforms, promoting best practices, and scaling up analytics talent.

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