Research

Building the Analytics Organization at Michelin North America

By Robert Morison, Aug 28, 2019

Available to Research & Advisory Network Clients Only

In the context of a major corporate reorganization, the Chairman/President and leadership of Michelin North America recognized the need for an organization dedicated to analytics. Over the course of 2018, the company formed an analytics department with innovative and integrated structure, methods, and values. The department reports centrally, with members sharing identity, purpose, and key objectives. Most of the staff are embedded in the business in cross-functional, autonomous, long-lived “squads” aligned with major processes and business domains. Led by product owners and scrum masters, the squads develop and maintain analytics products rather than executing projects. Communities of practice foster experience sharing and learning across the department. The leadership team and management processes focus on enabling the squads to create business value.

Read More »

Delivering Data Science at Southwest Airlines

By Robert Morison, Justin Bundick, Jul 19, 2019

Available to Research & Advisory Network Clients Only

Southwest Airlines recently launched an Enterprise Data Science Center with the objectives of expanding data science capability, deploying it broadly across the company, and creating competitive advantage. Design of the Center relied upon a series of strategic and tactical conversations with IIA Experts on analytics organization structures. Today, Southwest’s Center features disciplined delivery processes performed by data scientists in clearly defined roles who engage with the business in flexible ways. IIA’s Robert Morison collaborated with Southwest’s Justin Bundick, Director of the Enterprise Data Science Center, to capture the story.

Read More »

Sanford Health Becomes Data-Driven

By Robert Morison, Jun 26, 2019

Available to Research & Advisory Network Clients Only

Sanford Health is a major health system with over 49,000 employees, 187,000 health plan members, and $6.1B in annual revenue. The organization has been pursuing a growth strategy for the last two decades. Milestones include: merging with a series of regional health providers, incorporating the North Dakota Public Employees Retirement System (NDPRS) members into its health plan, and most recently the 2019 merger with Good Samaritan Society, the largest not-for-profit provider of senior housing and services in the United States.

Read More »

Analytics Fluency – How Optum Is Boosting Six Critical Competencies

By Alex Barclay, May 08, 2019

Available to Research & Advisory Network Clients Only

Optum has launched a number of initiatives to boost analytics fluency, especially among its business leaders and team members. The goal is to equip individuals in business units, operations and other key parts of Optum with the knowledge and skills needed to effectively engage, employ and capitalize on analytics. While our efforts are a work in progress, we view analytics fluency as a critical prerequisite to “competing on analytics” and key to our mission of transforming health care. The next sections provide an overview of Optum and the challenges we’re addressing in health care, while subsequent sections describe the motivation for and our experience with fluency-building initiatives to date.

Read More »

GE’s Path to Emerging Analytics Technologies

By Mano Mannoochahr, May 01, 2019

Available to Research & Advisory Network Clients Only

GE aspires to be an algorithmic business, but recognizes this transition will not occur overnight. It will occur in stages as the company develops new capabilities and implements multiple emerging technologies. This transition requires building solid foundational systems and encouraging broad experimentation and innovation using new analytics technologies.

Beyond getting experience with next-generation technologies, transitioning to an algorithmic business requires cultivating an enterprise-wide data culture and changing how people work throughout the company, particularly on the front line.

Read More »

BI ≠ Analytics: Analytics Takes Flight at Honeywell Aerospace

By Abhi Seth, Jan 16, 2019

Available to Research & Advisory Network Clients Only

In fewer than two years, Honeywell Aerospace turned a functional BI competency into an enterprise business analytics team—and created a competitive advantage. This 75-person analytics team has transformed the company’s operations, developed analytics products for customers that Honeywell is monetizing, and created well over $100 million in aggregate value with an impressive ROI. Perhaps Honeywell Aerospace’s most important lesson is leveraging BI to evolve to analytics. Analytics experts know that BI is not analytics, yet many non-experts don’t realize this; they see BI and analytics as the same. Honeywell Aerospace hasn’t argued about it, but has focused on delivering value. This meant starting with BI opportunities, creating value, building trust, and then proceeding to deliver even more value by incorporating advanced analytics to deliver insight beyond the expectation.

Read More »

Consultative Analytics at VSP Global

By Robert Morison, Dec 06, 2018

Available to Research & Advisory Network Clients Only

VSP established a central analytics group three years ago with the mission of empowering and enabling data management and analytics across the enterprise. That didn’t mean performing analytics for the entire organization, but rather shaping how analytics are performed by managing data more centrally, migrating to consistent technology platforms, promoting best practices, and scaling up analytics talent.

Read More »

Bumps and Triumphs on the Road to Optimization at UPS

By Jack Levis, Aug 21, 2018

Available to Research & Advisory Network Clients Only

United Parcel Service (UPS) is now well known for instituting ORION, an optimized routing system for UPS drivers that has been called the world’s largest operations research project. ORION determines the most efficient delivery route for every driver, every day, resulting in savings of more than 100 million driving miles. The project serves as an excellent case study on how embedding analytics and models within the day-to-day operations of the business—in this case, package delivery—can reap huge cost savings benefits.

Read More »

Morgan Stanley Delivering High-Quality Customized Advice at Scale

By Jeff McMillan, Aug 01, 2018

Available to Research & Advisory Network Clients Only

Driving growth at Morgan Stanley is about equipping its 16,000 financial advisors to efficiently deliver personal, customized advice to clients in dynamic markets. Morgan Stanley is making tremendous investments in creating real-time decision engines. This Leading Practice Brief is about how Morgan Stanley uses analytics and algorithms in support of a clear business strategy and empowers the entire organization to use analytics to make better business decisions.

Read More »

Putting Unexpected Results to Work at Sanford Health

By Robert Morison, Nov 08, 2017

Available to Research & Advisory Network Clients and Professional Members

An initiative in predictive analytics at Sanford Health yielded unexpected results and valuable lessons learned. A perennial challenge for health care providers is recognizing and anticipating which patients are incurring the greatest effort and expense. Some studies have suggested that as much as 80 percent of total health care spent is on only 20 percent of patients. With the migration to population health, where providers aim to improve quality while decreasing costs, high-utilization patients have become a focus for health systems.

Read More »