Research

Inquiry Response: Improving Performance Measurements for Analytics Teams

By IIA Expert, Apr 12, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We’re uniting our data engineering and analytics teams into a consolidated, Agile-based analytics organization. We want to improve how we measure team and individual performance.

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Inquiry Response: Scoping Analytics Roles For A New Talent Management System

By IIA Expert, Apr 05, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We recently launched a new talent management system and are working to define job descriptions for data analysts, data scientists, and data engineers. We’re struggling with mapping existing roles to new roles and ensuring we’re on the right track with necessary change management that goes with this. Could you help us think through this?

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Inquiry Response: Graph Database For Customer Data

By IIA Expert, Mar 22, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We’re building our own customer data platform and are considering a graph database to handle a 360-degree view of the customer. Would a graph database be beneficial and also scalable for us?

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Inquiry Response: Service Health Model Monitoring and Effectiveness

By IIA Expert, Mar 15, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We want to get proactive about predicting service health and correcting customer issues. We’re struggling with growing pains when it comes to model monitoring and effectiveness. How have you seen this done?

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Inquiry Response: Ways To Improve Customer Relationship Management

By IIA Expert, Mar 08, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We supply propensity models to the marketing team to help predict customer behavior for our various brands. Beyond this, what can our analytics team be doing to support them?

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Inquiry Response: Tips For Creating An Application Lifecycle

By IIA Expert, Feb 22, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We have a centralized data science team that provides analytics products in a batch way to help our dealers run their businesses. We want to improve the predictability of our machine learning lifecycle and begin to shift the team towards Agile. Many of our core legacy capabilities are still in SAS. What would you suggest focusing on first?

Response:

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Inquiry Response: Getting Started With Data Discovery And Protection

By IIA Expert, Peter Kapur, Feb 15, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We’re getting started with data governance and are wondering how to go about data security. Is there an effective and efficient solution to tag and control access to sensitive data?

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Inquiry Response: Graph Databases for Customer Data Complexity

By IIA Expert, Feb 08, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We’re developing a customer data platform and are challenged by the wide variety of ways our customers interact with us. How are other organizations trying to solve this problem?

Response:

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Inquiry Response: A Case Against Lift-And-Shift Migration To Cloud

By IIA Expert, Feb 01, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

To achieve cost optimizations, we’re about to migrate to the cloud using a lift-and-shift method. This seems to be the easiest way for us to make the move. What do you think?

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Inquiry Response: Analytics for B2B2C E-Commerce

By IIA Expert, Jan 25, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We are relying more and more on digital B2B2C to reach our consumers. As we ramp up e-commerce, how can we apply analytics and what kind of investment should we make? What did you do in your company?

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