Research

Inquiry Response: Starting an Analytics Resource Center

By IIA Expert, Chris Hutchins, May 04, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

I’m charged with driving analytic strategy, starting with formalizing an enterprise analytics function. We have scattered pockets of analytic capability. How do I ease these teams into the new paradigm?

Read More »

Inquiry Response: Thoughts on Improving Customer Lifetime Value and Churn

By IIA Expert, Ahmer Inam, Apr 20, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

We have a customer loyalty program, and we want to improve our customer lifetime value (CLV) and retention, and also move more customers toward using loyalty cards. What are some interesting techniques and frameworks that could aid our efforts?

Read More »

Inquiry Response: Managing an R&D Analytics Team

By IIA Expert, Jack Levis, Apr 13, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

I’m new to the analytics R&D space, and I’m not sure how to manage my new team and the work to ensure that the leadership sees us as valuable. Do you have any suggestions?

Read More »

Inquiry:

We want to improve our operational analytics efforts starting with high-level skills, pipelining, and structure. We have a hub-and-spoke model and analytics teams in place. What is missing from our internal conversations?

Read More »

Inquiry Response: An Enterprise-Wide Agile Transformation

By IIA Expert, Mar 23, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

With our Agile transformation, there’s friction between IT and Analytics regarding project management responsibilities, and with the data scientists who don’t like Agile. How can we implement our Agile transformation to limit friction?

Read More »

Inquiry Response: Reconciling Headcount to Build HR Analytics

By IIA Expert, Mar 16, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

Headcount is currently calculated in a number of different ways, and before we can move on to more interesting HR analytics we need to reconcile the headcount numbers across the enterprise. What’s the best way to work through this initial hurdle?

Read More »

Inquiry Response: Growing Our Analytics Team

By IIA Expert, Gary Cao, Mar 09, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

We’re growing our analytics team from 10 to 25 people in the next year. In addition, we’re transitioning to an Agile approach and aiming toward operationalizing RPA. The current team consists of two data engineers, one project manager, one designer, three BI/visualization analysts, one QA specialist, and two product owners. Do you have any advice that will help ensure the team’s success?

Read More »

Inquiry Response: Tips For A Successful Self-Service Rollout

By IIA Expert, Feb 24, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

As part of our strategy for BI and self-service, we’re planning an enterprise-wide Tableau rollout to over 2000 users initially. What are best practices we should be aware of to ensure and measure success?

Read More »

Inquiry Response: Making A Matrixed Analytics Org Model Work

By IIA Expert, Bernie Smith, Feb 17, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

We recently implemented a matrixed analytics model as a way to achieve scale. We have six business-facing analytics directors on the matrix, and we divide our projects by types: BI and analytics. Do you have any tips for integrating this model effectively?

Read More »

Inquiry Response: Getting Started With HR Analytics

By IIA Expert, Bill Hoffman, Feb 10, 2020

Available to Research & Advisory Network Clients Only

Inquiry:

We’re just getting started with HR analytics, and we’re struggling with building a baseline reporting capability. There is an HRIS team; should HRIS own the analytics? Where should we start with our initial HR analytics projects? We use Workday for human capital management; can we use it for analytics too?

Read More »