Research

Inquiry Response: Moving Beyond Membership Analytics

By Steve Stone, Jun 28, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We have extensive loyalty club data and perform extensive membership analytics. What should we be thinking about when it comes to data monetization? What types of data governance are necessary for our current state? Beyond membership analytics, what are some common use cases we should consider focusing on next?

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Inquiry Response: Data Collection For The Digital User Experience

By Cory Underwood, Jun 21, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We are focusing on improving our digital user experience and would like to speak with someone who can help us better understand what data is available for us to collect at this point in time.

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Inquiry Response: Focus Here When Merging Analytics And BI To Support The Business

Jun 14, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We recently joined enterprise analytics and BI into one team. As we merge into one corporate support function, what should we focus on, especially when it comes to serving business lines and functions that also have embedded analysts?

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Data and Analytics for Tax Agency Transformation

By Shaun Barry, Deborah Pianko, Robert Morison, May 01, 2021

Tax agencies manage the essential flow of revenue to governments. That core mission has expanded even as their resources remain constrained. And they face the challenges of any major financial services organization – serve customers, operate efficiently, prevent fraud, and adjust to changing economic and social conditions. To explore how data and analytics can assist agencies in meeting those challenges and forwarding their missions, IIA spoke with Shaun Barry, Director of Government Fraud & Security Intelligence Solutions at SAS Institute, and Deborah Pianko, Principal, Government Fraud & Security Intelligence Solutions at SAS Institute.

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Inquiry Response: Focus On The Actual Value Of Predictive Models

Apr 26, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We’ve been challenged to identify a monetary value for our predictive models. Do we stick to talking about their potential value or is there another way to approach leaderships concerns about ROI?

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Inquiry Response: Scoping Analytics Roles For A New Talent Management System

Apr 05, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We recently launched a new talent management system and are working to define job descriptions for data analysts, data scientists, and data engineers. We’re struggling with mapping existing roles to new roles and ensuring we’re on the right track with necessary change management that goes with this. Could you help us think through this?

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LDTI Should Spell Opportunity

By Naxine Chang, Robert Morison, Mar 24, 2021

Complying with the Long-Duration Targeted Improvements standard presents major challenges to the business processes and information systems of insurance companies. At the same time, it offers them the opportunity to make rapid progress in modernizing those processes and systems to deliver management insight of unprecedented value. To explore the two sides of the LDTI coin, IIA interviewed Naxine Chang, FSA, MAAA, North America Insurance Strategy Head at SAS Institute.

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Webinar: Modernizing The Roles In Your Analytics And Data Science Organization

By Bill Franks, Drew Smith, Mar 23, 2021

Available to Research & Advisory Network Clients Only

A recurring theme among analytics and data science leaders is the concern of not being able to keep up with all of the rapid change taking place – both individually and as a team. In years past, it was possible to stand up an organization largely made up of analytics generalists who would handle initiatives end to end. In today’s world, it is necessary to utilize a range of specialists focused on either specific methods or specific points in the lifecycle of an analytics and data science initiative. This talk will discuss the trends driving the need to evolve your organization’s talent model, new roles you need to consider implementing, and how they all fit together.

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Inquiry Response: Ways To Improve Customer Relationship Management

Mar 08, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We supply propensity models to the marketing team to help predict customer behavior for our various brands. Beyond this, what can our analytics team be doing to support them?

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Inquiry Response: Graph Databases for Customer Data Complexity

Feb 08, 2021

Available to Research & Advisory Network Clients Only

Inquiry:

We’re developing a customer data platform and are challenged by the wide variety of ways our customers interact with us. How are other organizations trying to solve this problem?

Response:

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